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Here are our most

Frequently Asked Questions

General FAQ

What does vegan mean in relation to jewellery?

It means all of our tools are leather + hide free, we only use vegan materials and all proceeds go to a supporting a vegan family (mine!) so you know your purchase will not in anyway contribute to harm of our fellow earthlings! 

What currency are your prices in?

All our prices are displayed in AUD. 

Do you have a brick & mortar shop?

No sorry, we are online only.

How has COVID-19 effected the label / my order?

I am lucky enough to work from a home studio, so that allows me to keep ticking along like normal. The main effects we are feeling are delays and cost increases on getting previous metals and gemstones, and getting your orders out to you as external freight providers face delays and outages in their supply chain. We will keep you in the loop but just please be patient and allow yourself plenty of time before the piece is required. 

Product FAQ

Where is your jewellery made?

All of our jewellery is handcrafted by Georgia in our home studio in Meanjin (Brisbane, Australia).

How is your jewellery made?

We handcraft each piece using traditional goldsmithing and lost wax casting techniques (and a little bit of magic).

What metals do you use?

We make our pieces out of recycled silver, 9ct gold or 18ct gold (or a combination thereof for our mixed metal lovers).

All our metals are solid (not plated or filled EVER, including white gold which we do not rhodium plate), are recycled and are sourced from a local Australian business. 

Can you re-use my metal?

Currently no, I am working on a recycling system but due to the large minimums for refining I am not there yet - watch this space.

What gemstones do you use?

Almost everything! If you have a request and its a vegan item (eg. not natural pearls) we are happy to source the right stone for you. 

Do you work with customer supplied gemstones?

In short - yes. However, our insurance will not cover materials supplied to us so this is at your own risk. Gems can get lost in the mail, damaged during setting or crack during cleaning. If you understand this and are happy to proceed then so am I!

Do you take Custom Orders?

Yes! This is one of my favourite things to do! Head over to my Custom Orders tab to read all about the process and send an enquiry so we can discuss the details.

Can you repair or resize my jewellery from another jeweller?

No, we don’t do repair or resizing work on pieces we didn't create, sorry!

Sizing FAQ

How do I work out my ring size?

The easiest method is with an At Home Ring Sizer. Otherwise, most jewellery shops will be able to size you if there is one nearby.

In a pinch head over to our sizing tab for a way you can work this one out at home.

How do I work out my bangle size? 

Head over to our sizing tab for a way you can work this one out at home.

Can you resize a ready to ship ring for me? 

Sometimes. It depends on the ring, the gemstone and the size we are going from and to. Each ring listing says whether or not it can be resized and if there are limits. Check that and if in doubt it’s best to get in touch and we can advise. If not, we can usually make you a new piece similar in your size.

Shipping FAQ

What kind of packaging do you use?

All of our pieces come in a linen trinket bag inside a wax sealed box, they are sprinkled with crystals and flower petals and then delicately wrapped using cardboard and paper and into the post. 100% plastic free. We also have vegan friendly velvet ring and pendant boxes available to order.

How much is shipping?

Within Australia, shipping for orders under $75 is $11 (flat rate). Shipping for orders over $75 is free. International shipping is $20 (flat rate). See our shipping page here for all the options/upgrades.

Where do you ship to?

Almost everywhere, minus countries with import restrictions. Ask us for an obligation free shipping quote if your country isnt listed and we would be happy to provide. Please note all import duties are the responsibility of the buyer and in no way controlled by us. 

How long will it take to get my order? 

Check out our Turn Around Times & Holiday Deadlines page for the most up to date information on this.

Warranty & Returns FAQ

Are there any care instructions for my piece?

We have detailed care instructions on the back of the "Thank You" card enclosed with your order but to sum it up - Like all fine jewellery all of our pieces can be misshaped or damaged if bumped or knocked, so please be gentle with us.

We recommend that you take your piece off before bathing to help preserve the polish and avoid tarnish. Silver and gold can be tarnished by common household chemicals found in cleaning products and perfumes (and hand sanitizer!). If tarnish does appear we recommend a silver polishing cloth be gently used.

All our pieces are solid metal so the finish won't wear off, but polish does still dull over time. Gold is a soft metal and therefore particular care should be taken to avoid bumps and other knocks as it can scratch. All pronged jewellery should be inspected once a year by a jeweller as prongs can wear down overtime and can risk the stone becoming loose.

Every gem has different requirements in regards to what can damage it, gems like diamonds cannot be damaged by water, but Ethiopian Opal can be. If you would like to know care details for a particular gemstone you are purchasing please get in touch, otherwise I recommend googling the gems you wear and learn a bit about their care. 

What is your return policy?

There are no change of mind returns on custom orders, made to order or sale items. For full price ready to ship items that haven’t been resized - we want you to be happy with your piece so it’s loved and treasured for a long time, as that is what sustainability is all about. If you aren’t happy, please reach out and we will try do all we can to find you another piece you will love. All returns on these grounds must be initiated within 7 days of delivery. Please note postage costs will apply for all returns/exchanges.  

What is your warranty policy?

We offer a 12m warranty against faults in full accordance with Australian legislation. We do not take responsibility for damaged caused by wear and tear including bumps and scratches that cause lost stones, however we encourage you to reach out and we will provide repair where possible for reasonable market cost.  Wear and tear damage includes broken chains, bent rings, chipped or cracked stones or bent prong settings as these are not manufacture faults. 

Didn't find the answer you were looking for?

Sustainable Metals

All of our jewellery is handcrafted using solid silver and gold of recycled origin.

Free Australian Post

Enjoy free domestic shipping on all purchases over $75 with our signature eco packaging.

Vegan & Cruelty Free

Absolutely no animal products, byproducts, tools or practices that hurt our animal friends.


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