Free Shipping for Aus Orders over $75 | Custom Orders: Open | We Ship Worldwide 🌏


How has COVID-19 effected the label / my order?
I am lucky enough to work from a home studio, so that allows me to keep ticking along like normal. The main effects we are feeling are delays and cost increases on getting previous metals and gemstones, and getting your orders out to you as external freight providers face delays and outages in their supply chain. We will keep you in the loop but just please be patient and allow yourself plenty of time before the piece is required. 

What metals do you use?
We make our pieces out of recycled silver, 9ct gold or 18ct gold (or a combination thereof for our mixed metal lovers). All our metals are solid (not plated or filled EVER, including white gold which we do not rhodium plate), are recycled and are sourced from a local Australian business. 


What gemstones do you use?
Almost everything! If you have a request and its a vegan item (eg. not natural pearls) we are happy to source the right stone for you. 

 Can you melt down my old metal / use my stones? 

At this stage this is not something we can offer, sorry.

Can you repair my jewellery from another jeweller?

  No, we don’t do repair work. 

How do I know my ring size?

 Most jewellery shops will be able to tell you if there is one nearby, otherwise in a pinch head over to our sizing tab for a way you can work this one out at home. Please note, if the size ordered is wrong charges will apply for us to remake in the correct size. Measure twice please! 

How do I know my bangle size? 
Head over to our sizing tab for a way you can work this one out at home. Please note, if the size ordered is wrong charges will apply for us to remake in the correct size. Measure twice please! 

Can you resize a ready to ship ring for me? 
Sometimes. It depends on the ring, the stone and the size we are going from and to. Each ring listing says whether or not it can be resized and if there are limits. Check that and if in doubt it’s best to get in touch and we can advise. If not, we can usually make you a new piece similar in your size so don’t despair. 

What kind of packaging do you use?

All of our pieces come in a linen trinket bag inside a wax sealed box, they are sprinkled with crystals and flower petals and then delicately wrapped using cardboard and paper and into the post. 100% plastic free. 

 How much is shipping? 
See our shipping page here for all the options, but in short we have free aus domestic shipping over $75! 

Where do you ship to?
Almost everywhere, minus countries with import restrictions. Ask us for an obligation free shipping quote and we would be happy to provide. Please note all import duties are the responsibility of the buyer and in no way controlled by us. 


What currency are your prices in?
All our prices are displayed in AUD. 

How long will it take to get my order? 
Check out our Turn Around Times & Holiday Deadlines page for the most up to date information on this.
What does vegan mean in relation to jewellery?
Great question! It means all of our tools are leather + hide free, we only use vegan materials and all proceeds go to a supporting a vegan family (mine!) so you know your purchase will not in anyway contribute to harm of our fellow earthlings! 


Are there any care instructions for my piece?
Like all fine jewellery all of our pieces can be misshaped or damaged if bumped or knocked, so please be gentle with us. We recommend that you take your piece off before bathing to help preserve the polish and avoid tarnish. Silver and gold can be tarnished by common household chemicals found in cleaning products and perfumes (and hand sanitizer!). If tarnish does appear we recommend a silver polishing cloth be gently used. All our pieces are solid metal so the finish won't wear off, but polish does still dull over time. Gold is a soft metal and therefore particular care should be taken to avoid bumps and other knocks as it can scratch. All pronged jewellery should be inspected once a year by a jeweller as prongs can wear down overtime and can risk the stone becoming loose. Every gem has different requirements in regards to what can damage it, gems like diamonds cannot be damaged by water, but Ethiopian Opal can be. If you would like to know care details for a particular gemstone you are purchasing please get in touch, otherwise I recommend googling the gems you wear and learn a bit about their care. 


What is your warranty policy?
We offer a 12m warranty against faults in full accordance with Australian legislation. 
We do not take responsibility for damaged caused by wear and tear including bumps and scratches that cause lost stones, however we encourage you to reach out and we will provide repair where possible for reasonable market cost.  Wear and tear damage includes broken chains, bent rings, chipped or cracked stones or bent prong settings as these are not manufacture faults. 


What is your return policy?
There are no change of mind returns on custom orders, made to order or sale items. For full price ready to ship items that haven’t been resized - we want you to be happy with your piece so it’s loved and treasured for a long time, as that is what sustainability is all about. If you aren’t happy, please reach out and we will try do all we can to find you another piece you will love. All returns on these grounds must be initiated within 7 days of delivery. Please note postage costs will apply for all returns/exchanges.  
More questions? Get in touch here or email me at or Insta DM @earthheartjewellery