Custom Orders Open • AusPost is experiencing delays due to lockdowns, please allow for additional shipping time

Shipping

How do I qualify for free shipping in Australia?

If your order is being delivered within Australia & is over $75, free shipping will be listed as an option for you to select during checkout automatically. 
 

How much is shipping for orders under that are under $75?  
$11 for standard, $15 for express.    

Tell me more about this free shipping?

Any orders over $75 in Australia come with complimentary standard shipping. This shipping is done using various freight providers depending on your location and availability. This shipping doesn’t required a signature and has ATL (authority to leave). We cannot take responsibility for lost or damaged packages after they leave our studio. We encourage you to upgrade your shipping if you have any concerns. 

 

What shipping upgrades are available? 
-Signature on Delivery $3 
-Shipping Insurance (up to $500 cover) and Signature on Delivery $13
-Express $15

 

Where do you ship to?  
Almost everywhere, minus countries with import restrictions. Ask us for an obligation free shipping quote and we would be happy to provide. Please note all import duties are the responsibility of the buyer and in no way controlled by us.

 

What kind of packaging do you use? 
Our packaging contains a sprinkle of crystals and flower petals, and is sealed with a wax stamp. All of our pieces are placed safely within a linen bag and then delicately placed in a recycled tissue paper filled cardboard box. 

 

How long will it take to get my order? 
All of our one of a kind pieces and crystals will leave the workshop within 3 business days of purchase. All other items that are made to order, or if resizing is required, will leave the workshop within 10 working days. Further delays may occur during busy periods, such as the holidays. If you have a specific deadline please reach out to us and we will do all we can to accommodate. From there shipping times will vary depending on shipping providers. Please ask us for an ETA if you’re concerned and we will give you the most up to date information we can.

***

More questions? Get in touch here or email me at earthheartjewellery@hotmail.com or Insta DM @earthheartjewellery